About Vinyl

How long does the vinyl last? Will my decals fade in the sun?

Our vinyl has a minimum outdoor life expectancy of 4 years in most environments when cared for properly with typical life being 5 or more years.  The most likely thing to impact on the life of your graphics is exposure to UV light from the sun and our range of vinyl has UV protection filters in the substrate.

Specialty vinyls including chrome, holographic and reflective usually have lower life expectancy.  This should not stop you enjoying the additional effect they will have on your vehicle so please ask about your intended use of the specialty vinyl and we can advise on the suitability.

Will my decals come off when I wash my car/bike?

No. Washing your car or bike carefully will not remove your decals.  Care should be taken to avoid scratching or lifting the edges when you wash your vehicle.
We do not recommend using a car wash or pressure washer once your decals have been applied as this can reduce the lifespan of the product.

What surfaces does vinyl stick to?

Vinyl will stick to any smooth, clean surface including glass, plastic and metal.

Does it matter what temperature it is when I apply my decals?

Vinyl is easiest to work with when the temperature is between 10 and 15 degrees centigrade.  It is best to avoid direct sunlight when applying vinyl as this tends to make the it stretch and the adhesive is more active so it will stick very firmly which reduces your ability to correct any errors in placing the vinyl.

Can I wax over my vinyl decals?

Yes.  You can wax over your vinyl decals by hand gently.  However you must be very careful not to push the wax under the decal as this will cause them to lift.
Use of an electric buffer is not recommended and is likely to damage your decals.

Will the window wipers pull my decals off the windscreen.

Decals are generally ok with window wipers running over them.  Use common sense when applying them and you should be fine.  If in doubt, ask.  Before you apply them!
Remember your car may not pass its MOT if your decals could be judged by the tester to obstruct driver vision.

Are the decals permanent?

No. Your decals can be removed if you want to change the design or if you are putting your car back to standard to sell it.

What warranty do you offer with your decals?

Decals made from our standard gloss vinyl are guaranteed to be suitable for their application for 12 months.

Can I reuse my decals after they have been applied – say to put on a new car?

No. If you try to remove your decals the vinyl will stretch and tear.

If I need to remove a decal, will it damage my paint/glass?

No. As long as you take care when removing the decal and don’t get over keen with any tools you are using to help your decals can be removed safely.

Do you have a brochure you can send me?

At this time we do not have a brochure to post or email you. We do have datasheets for some products which are available by email.  If you see us at a show we will have printed brochures for you to look through and some retail outlets who stock our products have printed brochures.  If you are looking for a decal but don’t see it on our website email us and we will be happy to advise if we can supply it for you.

Applying Decals

There are a few bubbles under my decals after I applied them.  What can I do to remove them?

Using a squeegee try to gently move the bubble towards the outside edge of the decal.  If it refuses to move, use a sharp needle or pin to gently pierce it and press the air or liquid out. The hole will not be visible once you press the vinyl back down.

Can I wash or wax my vehicle straight after I applied my decals?

We recommend you wait at least 48 hours to let the adhesive take hold and longer if the outside temperature is low.

I just had my car/bike re-sprayed. Can I apply decals straight on?

You could, but we would recommend you hold back for two weeks until the paint has had time to cure properly.  To be sure we suggest you consult your bodyshop for more information.

If I have a decal on my rear window, will it affect the heating element?

No. You will still be able to de-frost/de-mist the rear window with decals applied.

Bulk and Trade Enquiries

Do you offer discount for bulk purchases?

Yes. Depending on the quantity/job complexity we can offer discounts.  This is useful if you run a Car/Bike Club, Website Forum or have a retail outlet. Please email trade@undergroundgraphics.com for more information.

Caring for Vinyl Decals

Are there any special ways I should care for my decals?
Be gentle with your decals and clean and dry your car/bike by hand to ensure they are not damaged unnecessarily. 

Custom Decals

Is there an artwork or setup charge for creating custom decals?

Quite possibly.  If we need to redraw your artwork so that it is in vector format suitable for sending to a vinyl cutter there will be a charge.  Quotes can be provided once you send us your artwork.

I have designed my own decals.  Can you supply them in vinyl for me?

Sure. We accept scanned drawings and computer generated images.  You can email them to enquiries@undergroundgraphics.com or see our contact page to post them to us.

Do I have to order the decal the way it is displayed in your product portfolio?

No.  You can choose any colour from our range.  Also, we can customize any design to your exact specification by changing size, proportions, adding drop shadows or outlines.  Please contact us to discuss your requirements.

General Questions

Can you supply multicoloured decals?

Yes.  There are two ways this can be achieved.  The first is by placing the different colours on top of each other to make up the final design. The second is to have your decals full colour printed onto white vinyl.  Please contact us to find out which method best suits your requirements.

Are the decals you supply in one piece?

All of our decals are supplied in the individual pieces which make up your design so if you order a decal which has two colours each will be on a separate sheet.  Application tape is fitted to all decals [with the exception of sunstrips and some viper stripes] so you can apply them easily.

Can I put my decal on the inside of my window?

Yes. All our graphics are supplied for external fitment as standard so be sure to select  ‘for inside application’ when ordering. This will let us know to reverse your decal so it can be read from the outside.

I have a question about a specific decal, how do I contact you?

All of our contact details are available on our contact page.

Will my decals stand up to the harsh UK weather?

Yes. The vinyl we use is also used for outdoor signs and commercial vehicles.  It will not be affected by rain, hail, snow or extreme temperatures.

What does it mean when a product description says to provide information at Stage 4 of the order process?

For some products we require a bit of additional information in order to supply it exactly as you require.  For example, if you order a set of 'For Sale' stickers we need to know the telephone numbers you want included and possibly the price of your car. 

To tell us this you must add the product to your basket and go to the checkout.  This is a 4 stage process during which we collect your details.  At Stage 4 we provide an 'Additional Information' box for you to give us the necessary details to make your stickers.

If you do not provide the full information we require to complete your order it will be delayed until you have been contacted to provide the missing details.

I have my windows tinted, can I still have decals on them?

Yes. As long as the decal is applied to the outside of the window (your tint film will be on the inside). All our decals are supplied as outside fitment as standard although you can request them to be made for reverse fitment..

Are decals legal on my vehicle?

Yes, as long as you do comply with MOT regulations and you do not use them to impersonate an emergency services vehicle.

Pricing and Payment

What form of payment do you accept?

We accept the following Credit/Debit Cards:
Visa, Mastercard, Switch, American Express & Solo.
We also accept personal cheques but you must allow around 4 working days for them to clear before we can ship your goods.  Please do not send us cash – we cannot be held responsible if it goes missing in the mail.

Shipping and Returns

Can I return a decal I purchased from you and no longer want?

Within 7 days of receipt of your order, you may return any merchandise in its original condition and unopened packaging for a full refund or exchange - whichever you prefer.
Please note that we will refund the shipping cost only in cases where you have to return an item as a result of a mistake on our part.
In cases where we have supplied decals specifically customised to your specification no refund will be given except in the unlikely event of a manufacturing error.

Are there any exceptions to being able to return unwanted goods?

We do not accept returns on any of the following:

• Goods that have visible signs of having been fitted, abused, damaged or ortherwise misused
• Any custom made decals can not be returned unless there is a manufactuing fault
• Special Order Products as indicated in the product catalogue

How do I Return a Product?

Please email returns@undergroundgraphics.com. We will make arrangements to exchange or refund the product. All returns should be enclosed in a suitable carton (not just the retail packaging), wrapped securely, and sent back to the following address:

Returns Department
Underground Graphics
Second Floor, Donald Hendrie Building
SAC Auchincruive
Ayr

KA6 5HW

We recommend you use a named carrier or insured postal service as we cannot be held responsible for any item which goes missing in the post.

What if i received a free or other promotional item with my order?

All items that are part of a promotional package must be returned in order to be entitled to a full refund. If you wish to keep any promotional items, you can choose to do so and be charged the regular price for the items.

Once I have placed an order can I track its progress online?

You can track the progress of your order by going to the My Account section of our website.

Here you can view current & previous orders and their status, recover saved shopping baskets and change your password.
You can also elect to receive an email update after each stage of your order process being completed.  This is done at the time of ordering.

Do you ship outside of the UK?

Yes. We will ship worldwide. Please shipping rates page for international shipping details.

Sizing and Colours

I don’t see the colour I want listed on your site.  Do you have any others?

Yes.  We list the most popular colours on our site but are able to get more by special order.

You can find lists of standard and special order colours on our colour chart page.

I’m not sure what colour would be best for my car/bike.  Can you supply sample swatches for me to try?

Yes. Small samples are available for £2.50.  This will be refunded if you order any kind of decals later.  Please note it is your responsibility to let us know if you are placing an order and are due this refund.
To order sample swatches see product catalogue

You give widths for all your decals but how do I know how tall they are?

We don't give sizes for the height of our decals but it is always in proportion to the width of the logo or design. If you have specific dimensions your decal must fit within please contact us prior to ordering and we will ensure your decals are made to your exact requirements.

What length do you supply your full side graphics in?

If you are ordering a replica kit for a specific car like the Subaru Impreza WRC Graphics it is supplied full size for a perfect fit.  If you are ordering a generic kit such as flames or a tribal design we always contact you prior to making your side graphics to confirm the sizes you require. If you already know the length you require please enter this in the Additional Information box on Step 4 of the order process.